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LOST ADMI ID AND/OR PASSWORD
There is no way to recover Admin ID and password if it was lost. The only way
to logon to the board as Administrator is to generate a logon state. Create the
recover.asp page containing the following lines (page could have any name with
.asp extension. This solution is only for v3.2, v3.2c, v3.3, v4.0):
Sess_Array(48) = Session.SessionID
Response.Cookies("admin_loggedin" & strSUnique) = Session.SessionID
Upload this page to classified location. Run it in a browser. Like for instance,
if you created a page named recover.asp, then run it as: http://my_domain.com/recover.asp
Reset admin ID and password once you redirected to Admin Preferences page. To
test, log out and back in with new ID/Password. Delete uploaded recover.asp page
from RC installation thereafter.
Summary of solution:
Try different browsers.
Enable cookies/sessions support in your browsers.
Include your site into the list of trusted sites within Browser privacy setting.
Make sure your firewall/anti-virus software does not block site cookies/sessions.
Clear Browser cache and cookies and restart Browser.
Make sure your site is not hosted on clustered or load balanced server.
If you were able to logon after setting up the site and then all of a sudden you lost that ability, make sure to follow all of the above and then if the problem still persists review the following:
Important: make sure you deleted all setup files at the web site started with [!]. If you leave those after installation security might be compromised, someone could logon to admin area and change admin logon ID and password.